Ecobank Participates in Global Customer Service Week

Chipezaani (right) hailed the bank for introducing friendly products including digital banking Chipezaani (right) hailed the bank for introducing friendly products including digital banking - pic by Christopher Sande

Ecobank says the participation of the bank in global customer service week has assisted the bank to appreciate and have a clear understanding of advancing banking and people’ financial needs.

The bank’s Head of Brand, Marketing and Corporate communications Tidzi Chalamba reiterated the bank’s commitment to place high premium on excellent service delivery to all categories of clients. 

“This week was very important to us as we took time not only to appreciate our customers, but also reflect on how we can consistently enhance unparallel and delightful experience,” said Chalamba.

During the week, the bank conducted a guest tellering initiative, where all top executives moved to various branches and worked as tellers where they had direct interaction with their clients.

One client, Tionge Chipezaani hailed the bank for introducing friendly products including digital banking.

"Since I joined the bank in 2019, I noted the introduction of some products which I liked. For instance, digital making is so convenient to me," said Chipezaani.

This comes when various banks and other money lending institutions are coming up with different innovations to meet the needs of the people in wake of Covid 19 pandemic.

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