Mthunzi Funeral Services Ltd Embraces Use of Technology
One of the country’s leading funeral service providers Mthuzi Funeral Services Limited has embraced the use of technology in its service delivery in a bid to make life of its customers easy when accessing their services.
The institution has entered into a strategic partnership with iMoSyS Limited which is known for developing innovative digital solutions.
Mthunzi Funeral Services General Manager Onismas Karakadzai, says now costumers will have convenient access for all funeral services which include coffins and caskets, body removal, body storage, embalming, tents, hearses, etc on Alonda App (application).
He says the App will provide an additional easy-to-use customer channel to help customers during difficult times.
He says; “The Alonda App offers various communication features, including alerts for call-backs, live chat functionality with the client servicing team, and the ability to make calls within the app. These features provide customers with seamless and convenient means of communication, ensuring a smoother funeral planning process.”
He added, both Mthunzi Funeral Services Limited and iMoSyS Limited are committed to providing superior funeral planning experience through the Alonda application.
“This partnership underscores the commitment to leveraging technology to improve and simplify essential services for individuals and families during challenging times. This aligns with our purpose of providing seamless and end-to-end funeral services to our customers, easing the burden that comes with organizing a funeral,” he says.
iMoSyS Business Development Manager Desire Mwanza Peno expressed gratitude with the new innovation.
“This is part of digitising of services on the market and resonates with current global economic trends. Alonda is at the heart of it all, as it gives the power to every Malawian to access key services at a tap of a button in time of need,” she says.
Mthunzi Funeral Services Limited is a member of Old Mutual (Malawi) Limited, and is a leading provider of funeral services in the country.
iMoSyS Limited is a pioneer in providing digital solutions with the greatest social impact. It was established to harness Information and Communication Technologies (ICTs) to assist in solving day-to-day challenges and make life better.
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